WARRANTY / ROADSIDE ASSIST
At your assistance

Mitsubishi Motors Roadside Assist provides a comprehensive range of services at no charge. By meeting the requirements of your warranty, your Mitsubishi vehicle comes with complementary roadside assistance for up to five years from the day of registration.

WARRANTY / ROADSIDE ASSIST

At your assistance

Mitsubishi Motors Roadside Assist provides a comprehensive range of services at no charge. By meeting the requirements of your warranty, your Mitsubishi vehicle comes with complementary roadside assist for up to five years from the day of registration.

Need help?

In the event of a breakdown or lock-out, Mitsubishi Motors Roadside Assist team will provide assistance. To access this service anytime, please call (toll-free)

086 113 3355

Need help?

In the event of a breakdown or lock-out, Mitsubishi Motors Roadside Assist team will provide assistance. To access this service anytime, please call (toll free)

086 113 3355
What we cover
Towing

If you experience a mechanical breakdown or electrical failure which was not directly caused by a road accident and cannot be repaired on the spot, a Roadside Assistance agent will dispatch a roadside team to tow your vehicle to the nearest approved facility for repairs.

For after hours or weekend tow-in service:

  • If the breakdown is on the side of the road the roadside team will be dispatched immediately to collect your vehicle. If the nearest approved facility has 24- hour security, your vehicle will be towed and parked at the approved facility’s premises. If there is no 24-hour security, your vehicle will be parked at the roadside team’s premises until the approved facility opens.
  • If the breakdown is at your home the Roadside Assistance agent will recommend that the tow-in be done when the approved facility opens.If the mechanical breakdown is a direct result of past or current damages due to a road accident, the cost of the tow-in will be for your own account. This will be determined by the OEM upon evaluation of vehicle.

Limitations of service

The distance per call-out for a vehicle tow-in is limited to the nearest approved facility.

In the event of a mechanical breakdown, the tow-in of your vehicle will be to the nearest approved facility. Depending on the make of your vehicle, you can refer to the relevant website to find out where there are approved facilities in South Africa.

If the mechanical breakdown is a direct result of past or current damages due to a road accident, the cost of the tow-in will be for your own account. This will be determined by the OEM upon evaluation of your vehicle.

Any impact that involves potholes and or any foreign object that causes a breakdown of any nature is excluded as this is classed as a road accident.

If the tow-in service is not authorised by Roadside Assistance, the cost of the tow-in will be for your own account. For authorisation and assistance, please contact Roadside Assistance.

Towing benefit is limited to 2 call-outs, per 12-month cycle.

Car hire or Accommodation

In the event of a mechanical breakdown or electrical failure and we authorise the towing of your vehicle to the nearest approved repairer, LiquidCapital will contribute towards the cost of any overnight accommodation or car hire you will require immediately after the tow.

The option of either overnight accommodation or car hire is available for yourself and your passengers, if we have approved the towing benefit and where all 3 of the events listed below happen:

1. you experience a mechanical breakdown or electrical failure;
2. your vehicle cannot be repaired the same day; and
3. you are more than 100km from your home.

You will have to settle the account for the accommodation or car hire and claim it back from LiquidCapital. You need to provide LiquidCapital with the receipts. The benefit is limited to 2 claims, per 12-month cycle.

Accommodation

If you wish to stay overnight in a hotel while your vehicle is being repaired, Roadside Assistance will refund to you a maximum of R500 per person (for the driver and up to 3 passengers) for one night only.

It is your responsibility to arrange accommodation.

Car hire or Public transport

Roadside Assistance will refund to you a maximum of R 750 towards using public transport to get home or the rental of a vehicle. The following is for your own account:

  • Waivers;
  • Insurance; and Fuel Deposit.

It is your responsibility to arrange car hire.

Please note: the car hire company may require your credit card details.

Message relay

In the event of a mechanical breakdown or electrical failure, we can send a message to
a family member; friend or business associate on request.

Tyre change

Assistance will be provided should you require assistance with a tyre change.

Limitations of service

All tools supplied by your vehicle OEM are required to assist you with a tyre change. Your vehicle has to have a roadworthy spare tyre.

If your vehicle’s spare tyre is missing or not in a roadworthy condition, your vehicle will be towed to the nearest place of safety at your own cost.

If your vehicle is equipped with run-flat tyres, we will tow the vehicle to the nearest approved facility or tyre fitment centre.

Any tyre repairs or replacements will be at your own cost.
Tyre change benefit is limited to 2-call outs, per 12-month cycle.

Fuel run

If your vehicle runs out of fuel and you are stranded on the side of the road, we will dispatch a contractor with a canister of fuel for your vehicle so that you can reach the nearest petrol station and re-fuel your vehicle.

Limitations of service

  • This benefit is available in urban areas only.

  • Any fuel supplied will be for your own account.

  • A maximum of 10 litres will be delivered to you.

  • Fuel run benefit is limited to 2-call outs, per 12-month cycle.

Jump-start

If your vehicle has a flat battery, we will send a contractor to help you jump-start your vehicle.

Limitations of service

 
  • This service is limited to only starting a vehicle by means of a battery boost, we don’t replace the vehicle’s battery.
  • If your vehicle’s battery is not able to be jump-started by the Roadside Assistance team, they will arrange for your vehicle to be towed into the nearest approved facility where they will be able to replace your vehicle’s battery. The cost of the replacement of the battery is for your own account unless provided for by your plan.
  • Jump-start benefit is limited to 2-call outs, per 12-month cycle.
Key lockout

Should you accidently lock your vehicle’s key in your vehicle, we will send out a locksmith to open your vehicle and retrieve your key.

Limitations of service

  • This plan will pay for only the cost of the call-out fee and 1 hour’s labour up to a maximum of R650 to retrieve the vehicle’s key from inside the vehicle.
  • If you lose your vehicle’s key or the keys were stolen, the replacement of the key is for your own account. We will, however, send a locksmith to open your vehicle and a tow truck to tow it to the nearest approved facility if required.
  • Where Roadside Assistance feels that the call-out or requested service is not necessary or entirely justified, they will consider the case on its merits.
  • Key lockout benefit is limited to 2-call outs, per 12-month cycle.

Please note Roadside Assistance does not include the following services:

  • Assistance when accidents happen.
  • Assistance during vehicle hijack or theft recovery.
  • Cross border recoveries.
  • Incorrect use of your vehicle.

We’ve got you covered

Mitsubishi Motors Roadside Assist is dedicated to supporting Mitsubishi drivers. We provide this comprehensive range of services at no charge.

We’ve got you covered

Mitsubishi Motors Roadside Assist is dedicated to supporting Mitsubishi drivers. We provide this comprehensive range of services at no charge.

FREQUENTLY ASKED QUESTIONS

Have questions? Get answers!

This is covered by the manufacturers warranty sold with your vehicle, from date of sale of the vehicle.

-Towing your vehicle if it can’t be driven or has any mechanical breakdown or electrical failure
-Delivering fuel to your car if its runs out
-Unlocking your vehicle if you’re locked out
-Jump-starting your vehicle if it’s battery runs out of charge
-Changing a flat tyre
-Car hire or accomodation*

Car Hire: *
1. you experience a mechanical breakdown or electrical failure;
2. your vehicle cannot be repaired the same day; and
3. you are more than 100km from your home.

Accomodation: *
If you wish to stay overnight in a hotel while your vehicle is being repaired, Roadside
Assistance will refund to you a maximum of R500 per person (for the driver and up to 3
passengers) for one night only.
It is your responsibility to arrange accommodation.

We provide roadside assistance as soon as possible in response to your request. We do not guarantee response times, which vary depending on location, traffic, road conditions, weather conditions and the demand for assistance at the time of your request.

Simply call this 24-hr roadside assistance emergency number: Mitsubishi Assist on 0861 133 355
If you experience a mechanical breakdown or electrical failure which was not directly caused by a road accident and cannot be repaired on the spot, a Roadside Assistance agent will dispatch a roadside team to tow your vehicle to the nearest approved facility for repairs. If you prefer the vehicle to be towed to a specific dealer, you will be liable for any additional costs incurred.

No,  roadside assistance covers towing in a case of mechanical breakdowns only.

Both towing and repair costs will be covered under the manufacturers warranty if the cause of failure is due to a manufacturing defect, however, you will be liable if the cause of failure is not due to a manufacturing defect.

Diamond Advantage Roadside Assist Terms & Conditions

Diamond Advantage Roadside Assist Terms + Conditions

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